Refund & Returns Policy

Last updated: 22 August 2026

At GameDay Kits, we want you to be happy with your order. If something is not right, please contact us and we will do our best to resolve it fairly and quickly.

This Refund & Returns Policy applies to purchases made through the GameDay Kits online store.

1. Change-of-Mind Returns

For eligible, non-personalised products, return requests must be made within 7 days of receiving your order.

To qualify for a voluntary return, the item must:

• Be unworn and unused
• Be unwashed
• Be in its original condition
• Have all original tags attached, where applicable
• Be returned with its original packaging where reasonably possible
• Show no signs of wear, washing, staining, damage, odour or alteration

Proof of purchase or your GameDay Kits order number may be required.

GameDay Kits may decline a voluntary return where the product does not meet these conditions, subject always to your rights under applicable South African law.

2. Size Exchanges

If you ordered the wrong size, eligible non-personalised shirts may be exchanged for another available size if you contact us within 7 days of receiving the order.

The shirt must meet the return conditions above.

Size exchanges are subject to stock availability.

Where GameDay Kits supplied the correct product and size ordered, the customer is responsible for the reasonable cost of returning the item and any applicable delivery cost for sending the replacement.

If GameDay Kits supplied the incorrect size, we will arrange the correction at our cost.

Please check the size guide on the relevant product page carefully before completing your order.

3. Personalised Products

Products customised with a name, number or other customer-requested personalisation are prepared specifically for that customer.

Once personalisation has started or been completed, personalised products generally cannot be returned, exchanged or cancelled because of:

• A change of mind
• Selecting the wrong size
• Incorrect spelling, name or number supplied by the customer
• Deciding that the personalisation is no longer wanted

Please check your size and all personalisation information carefully before placing your order.

This exclusion does not apply where:

• The product is defective
• The product arrives damaged
• GameDay Kits supplied the incorrect product
• GameDay Kits made an error when applying the requested personalisation

Nothing in this section limits rights that cannot legally be excluded under South African consumer law.

4. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive:

• A damaged item
• A defective item
• The wrong shirt
• A different size from the one confirmed in your order
• Incorrect personalisation caused by GameDay Kits

Please contact us as soon as reasonably possible.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the issue where applicable

Where a product is confirmed to be defective, damaged or incorrectly supplied, GameDay Kits will provide the remedy required under applicable South African consumer law.

5. Defective Goods

The 7-day change-of-mind period does not limit your statutory rights regarding defective goods.

Where goods fail to meet applicable standards of quality, safety or durability, rights and remedies may apply under the Consumer Protection Act 68 of 2008, including rights relating to defective goods for up to six months after delivery where the statutory requirements are met.

Where GameDay Kits is responsible for a qualifying defect or incorrect item, the reasonable cost of returning the product will be handled in accordance with applicable law.

6. Online Cooling-Off Rights

Certain qualifying online transactions may be cancelled within 7 days after receiving the goods under the Electronic Communications and Transactions Act 25 of 2002.

Where this statutory cooling-off right applies:

• The customer may cancel without giving a reason
• The customer may be responsible for the direct cost of returning the goods
• Any refund will be handled within the period required by applicable law

Certain products, including goods made to a customer's specifications or clearly personalised, may be excluded from this statutory cooling-off right.

Nothing in this policy is intended to remove any consumer right that cannot legally be excluded.

7. Return Shipping

For voluntary returns or size exchanges where GameDay Kits supplied the correct, non-defective product, the customer is responsible for the direct cost of returning the product to us.

Please contact GameDay Kits before returning any product.

We will provide you with the appropriate return instructions.

Where GameDay Kits supplied an incorrect, damaged or qualifying defective product, return costs will be handled in accordance with applicable South African consumer law.

GameDay Kits is not responsible for return parcels sent to an incorrect address or returned without following the instructions provided.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be returned to the original payment method, where reasonably possible.

After GameDay Kits processes a refund, your bank or payment provider may require additional time before the funds appear in your account.

Original delivery charges are generally not refundable for voluntary returns, except where required by law or where the return results from an error by GameDay Kits.

9. Items Not Eligible for Voluntary Return

A voluntary return or exchange may be declined where a product has been:

• Worn beyond what is reasonably necessary to inspect it
• Washed
• Stained
• Damaged after delivery
• Altered by the customer
• Returned without important components
• Personalised to the customer's specifications
• Otherwise rendered unsuitable for resale

This does not affect statutory rights relating to defective or incorrectly supplied goods.

10. Order Cancellations

If you would like to cancel an order, contact GameDay Kits as soon as possible.

We will try to accommodate cancellation requests where the order has not yet been:

• Processed
• Dispatched
• Personalised

Once personalisation has begun, cancellation may no longer be possible.

If an order has already been dispatched, the applicable return procedures and statutory consumer rights will apply.

11. How to Request a Return or Exchange

Contact GameDay Kits using the contact details provided on our website.

Please provide:

• Your full name
• Order number
• Product concerned
• Reason for the return or exchange
• Photographs where the item is damaged, defective or incorrect

We will then provide you with the appropriate next steps.

12. Contact

For questions regarding returns, refunds or exchanges, please contact GameDay Kits through the contact information provided on our website.

Website: gamedaykits.co.za

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GameDay Kits — Your club. Your colours. Your game.