FAQ
Frequently Asked Questions
Everything you need to know before ordering from GameDay Kits.
1. What does “Fan Version” mean?
Fan Version refers to a supporter-focused football shirt designed for everyday wear, matchdays and casual use.
It should not be interpreted as a claim that a product is player-issued, match-worn, authenticated, officially licensed or endorsed unless this is specifically stated on the relevant product page.
2. What sizes do you offer?
Our football shirts are generally available from Small (S) to XXL (2XL), subject to stock availability.
We strongly recommend checking the size guide before ordering, as fit may vary slightly between products.
3. Can I personalise my shirt?
Yes. Personalisation may be available on selected GameDay Kits shirts, allowing you to add a name and number.
Please double-check the spelling, number and selected shirt size before completing your order.
Once personalisation has started, changes or cancellations may no longer be possible.
4. Can I return a personalised shirt?
Personalised products generally cannot be returned or exchanged because of a change of mind, incorrect size selection or personalisation details entered incorrectly by the customer.
If GameDay Kits makes an error, or the product is defective, damaged or incorrectly supplied, please contact us and we will assist in accordance with our Refund & Returns Policy and applicable South African consumer law.
5. How long does delivery take?
Our standard estimated delivery timeframe is approximately 3–5 business days for most major metropolitan areas within South Africa.
Regional, remote and outlying areas may take longer than 3–5 business days.
Delivery times are estimates and may also be affected by courier delays, public holidays, high order volumes, severe weather or other circumstances outside our reasonable control.
6. Do personalised orders take longer?
Yes. Personalised shirts require additional preparation before dispatch and may therefore take longer than standard non-personalised orders.
7. Do you deliver throughout South Africa?
Yes. GameDay Kits currently focuses on deliveries within South Africa.
Customers in regional, rural or outlying areas should allow additional delivery time.
8. How much is delivery?
Available delivery options and applicable shipping charges will be displayed at checkout before you complete payment.
Any free-delivery promotions and their conditions will also be communicated on the website where applicable.
9. Will I receive tracking information?
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
10. What payment methods do you accept?
Available payment methods are displayed securely during checkout.
Depending on availability and customer eligibility, these may include:
- Visa
- Mastercard
- Apple Pay
- EFT or instant bank payment options
- Other payment methods made available through our payment providers
Not every payment method will necessarily be available to every customer or device.
11. Is it safe to pay on GameDay Kits?
Yes. Online payments are processed through third-party payment providers such as Paystack and other secure payment services that may be made available at checkout.
GameDay Kits does not intentionally store customers' complete payment card details on our own systems where those details are processed directly by the payment provider.
12. Can I pay using Capitec Pay?
If Capitec Pay is enabled and available for your transaction, it will appear as an available payment option during checkout or through the applicable payment provider.
Payment method availability may change depending on the payment provider, bank, device and transaction.
13. What happens if my payment fails?
If your payment is declined or fails, your order may not be confirmed.
You can try another available payment method or contact your bank or payment provider for assistance.
If money appears to have been deducted but your order was not confirmed, please contact GameDay Kits with your payment reference and order details so we can investigate.
14. Can I exchange my shirt if I ordered the wrong size?
Eligible non-personalised shirts may be exchanged for another available size if you contact us within 7 days of receiving your order.
The item must remain unworn, unwashed and in its original condition.
Where GameDay Kits supplied the correct size ordered, the customer is responsible for applicable return and replacement delivery costs.
Please see our Refund & Returns Policy for full conditions.
15. Can I return an order if I change my mind?
Eligible non-personalised products may be returned if you contact us within 7 days of receiving the order, subject to our Refund & Returns Policy.
The product must be unworn, unused, unwashed and in its original condition.
Your statutory consumer rights remain unaffected.
16. What if my shirt arrives damaged or incorrect?
Please contact GameDay Kits as soon as reasonably possible and provide:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
If GameDay Kits supplied an incorrect, damaged or qualifying defective product, we will assist with an appropriate resolution in accordance with applicable South African consumer law.
17. Can I cancel my order?
Contact us as quickly as possible if you would like to cancel an order.
We will try to accommodate the request if the order has not yet been processed, dispatched or personalised.
Once personalisation has started, cancellation may no longer be possible for a change of mind.
18. Can I change my delivery address after ordering?
Please contact us immediately if you entered the wrong delivery address.
We will try to update it before dispatch, but we cannot guarantee address changes once the parcel has been handed to the courier.
19. What happens if a shirt is sold out?
Products and sizes are subject to availability.
If an item becomes unavailable after you place an order, we will contact you and provide the available options, which may include an alternative product, another available size, waiting for a restock where appropriate, or a refund.
20. How can I contact GameDay Kits?
If you need help with sizing, an order, delivery, payment, return or personalisation, please contact us using the details provided on our Contact page.
Please include your order number whenever possible so we can assist you faster.
Website: gamedaykits.co.za
GameDay Kits — Your club. Your colours. Your game.