Shipping & Delivery Policy

Last updated: 22 August 2026

Thank you for shopping with GameDay Kits. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.

GameDay Kits currently delivers orders within South Africa.

1. Order Processing

Orders are processed from Monday to Friday, excluding South African public holidays.

Once your order has been confirmed, we will prepare it for dispatch as soon as reasonably possible.

Orders placed over weekends or public holidays will begin processing on the next business day.

Processing may take longer during major promotions, product launches, festive periods, high order volumes or other unusually busy periods.

Please note that order processing time is separate from courier delivery time.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is approximately 3–5 business days for most major metropolitan areas within South Africa.

This timeframe is an estimate only and is not guaranteed.

Regional, remote and outlying areas may take longer than 3–5 business days because of courier routing, distance, delivery schedules and local service availability.

Delivery times may also be affected by:

• Regional, remote or outlying delivery locations
• Courier delays or capacity constraints
• Public holidays
• High order volumes
• Major promotions or product launches
• Festive-season demand
• Severe weather
• Road closures or transport disruptions
• Operational delays affecting our courier partners
• Other circumstances outside the reasonable control of GameDay Kits

While GameDay Kits will always make reasonable efforts to dispatch and deliver orders as quickly as possible, customers should allow for the possibility that delivery may take longer than the estimated timeframe.

Customers in regional, remote or outlying areas should specifically allow additional time beyond the standard estimated delivery period.

3. Personalised Orders

Orders that include name and number personalisation or other customer-requested customisation require additional preparation before they can be dispatched.

Personalised orders may therefore take longer to process than standard, non-personalised orders.

Any delivery estimate shown on the website should be understood to begin once the personalised order has been completed and dispatched, unless otherwise stated.

Customers are responsible for checking all names, numbers, spelling, sizing and other personalisation information before completing their order.

4. Shipping Costs

Available delivery methods and applicable shipping charges will be displayed during checkout before payment is completed.

Shipping fees may vary depending on the customer's location, the delivery service selected and any applicable promotion.

If GameDay Kits offers free delivery, the applicable minimum spend, geographical limitations or other conditions will be communicated on the website or at checkout.

5. Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking information may be sent by email, SMS, WhatsApp or another contact method associated with the order.

Please allow some time after dispatch for the courier's tracking system to update.

If your tracking information has not updated for an extended period, please contact GameDay Kits and we will assist with investigating the shipment where reasonably possible.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check the following information carefully before completing checkout:

• Street address
• Complex, building or unit number where applicable
• Suburb
• City or town
• Province
• Postal code
• Recipient name
• Contact number

If you notice an error in your delivery information, please contact GameDay Kits as soon as possible.

We will make reasonable efforts to update the delivery information before dispatch, but changes cannot be guaranteed once an order has already been handed to the courier.

7. Incorrect or Incomplete Delivery Information

If delivery cannot be completed because the customer supplied an incorrect, incomplete or inaccessible delivery address, additional courier charges may apply before the parcel can be resent.

GameDay Kits is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

This does not apply where the delivery error was caused by GameDay Kits or our service provider.

8. Failed Delivery Attempts

Our courier may contact you using the telephone number, email address or other contact information supplied with your order.

Please ensure that the delivery address is accessible and that someone is reasonably available to receive the parcel.

If delivery repeatedly fails because the courier cannot contact the customer, gain access to the delivery location or complete delivery for reasons attributable to the customer, the parcel may be returned to GameDay Kits.

Where a parcel is returned under these circumstances, an additional delivery fee may be required before the order can be dispatched again.

9. Courier Delays

Once an order has been dispatched, delivery is handled by our selected courier or logistics provider.

Although GameDay Kits will make reasonable efforts to assist customers with delayed deliveries, courier delays may occasionally occur for reasons outside our reasonable control.

These may include:

• Unexpected courier network delays
• Regional delivery schedules
• Remote-area routing
• Severe weather
• Road closures
• Vehicle or transport disruptions
• Public holidays
• Peak-season congestion
• National or regional disruptions

A delayed delivery does not necessarily mean that the parcel has been lost.

If your order is significantly delayed, please contact us and we will assist with tracking or opening an investigation with the courier where appropriate.

10. Regional, Remote and Outlying Areas

Deliveries to regional, rural, remote and outlying areas may require additional delivery time.

Some courier providers service these areas on specific routes or scheduled delivery days rather than every business day.

As a result, customers outside major metropolitan areas should not rely on the standard 3–5 business day estimate as a guaranteed delivery period.

Where possible, tracking information will allow customers to monitor the progress of their shipment.

11. Lost Parcels

If tracking information suggests that your parcel may have been lost in transit, please contact GameDay Kits.

We will investigate the shipment with the courier before confirming that a parcel is lost.

If the parcel is confirmed as lost while in transit and the loss was not caused by incorrect information or actions by the customer, GameDay Kits will provide an appropriate resolution in accordance with applicable South African consumer law.

12. Damaged Parcels

If your parcel arrives visibly damaged, we recommend taking clear photographs of the outer packaging before opening it.

If the product inside has also been damaged, please contact GameDay Kits as soon as reasonably possible.

Please provide:

• Your order number
• Photographs of the parcel packaging
• Photographs of the damaged product
• A short description of the issue

Damaged or defective products will be handled in accordance with our Refund & Returns Policy and applicable South African consumer law.

13. Split Shipments

In certain circumstances, products from the same order may be dispatched separately.

If this happens, you may receive more than one parcel or tracking notification.

You will not be charged additional delivery fees solely because GameDay Kits chooses to split an order into multiple shipments.

14. Delivery Confirmation

An order may be considered delivered where the courier's tracking system records successful delivery to the delivery address supplied with the order.

If tracking shows that your order has been delivered but you cannot locate the parcel, please:

• Check with other members of your household
• Check with reception, security or building management where applicable
• Check around the designated delivery area
• Contact GameDay Kits as soon as possible if the parcel still cannot be found

We will assist with a courier investigation where appropriate.

15. Changes After Dispatch

Once an order has been handed over to the courier, GameDay Kits may not be able to change:

• The delivery address
• The recipient
• The delivery method
• The destination city or province

Where a courier is able to accommodate a requested change, additional charges or delays may apply.

16. International Shipping

GameDay Kits currently focuses on deliveries within South Africa.

If international delivery becomes available in future, the applicable destinations, shipping costs, delivery estimates and conditions will be displayed on the website or during checkout.

17. Your Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or reduce any consumer right that cannot legally be excluded under applicable South African law.

Where there is a conflict between this policy and a mandatory requirement of applicable consumer law, the applicable law will prevail.

18. Contact Us

If you have any questions about your order, shipping, tracking or delivery, please contact GameDay Kits using the contact information provided on our website.

Please include your order number whenever possible so that we can assist you more efficiently.

Website: gamedaykits.co.za

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GameDay Kits — Your club. Your colours. Your game.